Return and Exchange Policy

We offer a 3-day return policy, which means you can request a return within 3 days after receiving your product. You can exchange any product for free if it arrives in a damaged condition or does not match the specifications.

To be eligible for a return, the product must be in the same condition you received it, unused. You will also need the receipt or proof of purchase, and a photo of the damage with a valid reason (mentioned above) for the return. To start the return process, you can contact us at hello@kalambooks.ae. If your return is accepted, we will send you a return shipping label, along with instructions on how to send the package back to us. Products sent back to us without first requesting a return will not be accepted.

Exchange Policy for Products Without Defects:

The customer has the right to exchange the product within 3 days of receiving the order, provided that the product is in its original condition and has not been used or opened.

How to Exchange a Product Without Defects:

Contact the store management via WhatsApp at: 00971504653444
Send the order number.
Send a photo of the product to be exchanged.
Specify the desired replacement product.
The store management will issue an exchange waybill with the customer's details and address.
The shipping company representative will pick up the product previously sent to the customer and intended for exchange.
The store will ensure the product is free from any defects or usage.
The store management will issue an exchange waybill with the customer's details and address.
The customer will pay the exchange waybill fee via bank transfer to Kalam Research & Media Company's account before the replacement product is sent.
The replacement product will be sent to the customer.